Montecito Heights Hotels, Napa

"We expected more of this one specially for the price breakfast was average TV service stop working for 2 days and something we noticed in tge hotels we stayed in California coffe was not good on any of tge hotels."

"Rooms were clean and fresh. The parking is around the property. There are many doors that you can enter from with your room key. The covered patio was a favorite to lounge after a long day of visiting wineries. I would stay here again. They are very accommodating for early arrivals and late check outs. 10/10"

"it was nice"

"This is a beautifully landscaped hotel with a fun lowkey California vibe. Staff is helpful but there aren’t enough to clear tables and maintain the area during breakfast. Omelet lady is fabulous. Concierge is hit or miss—can’t secure the good reservations and even sent us to Panchas on the day it was closed. The room is nice size with a comfy bed but there is nowhere but a hanging closet to put your things—no shelves, no dresser. The tub/shower combo is a lawsuit waiting to happen: slippery, impossible to get into. That really took away from the hotel experience. And I don’t think the spa was open during the week of our stay."

"Everything is so far away from our room. We have two rooms but did not get a parking space. Both parking spaces near our room happened to belong to the odd numbers. We and our friends rented one car but both our rooms were even numbers. We informed the front desk but they did not accommodate us. They do provide golf cart pick up or drop off to the gym or restaurant. That was nice."

"Completely renovated and looks like it’s a brand new build."

"Nice location from downtown, clean and quaint. nice hot tub"

"Excellent stay"

"Horrible Check-in Experience, 30 minutes waiting in line, people cutting in line, employees extremely slow, and no sense of urgency. While this is a resort and I expected it to be busy, the lack of urgency from the staff (except the bellboys) was appalling. We had to run immediately to dinner so we got to our room when we returned. Just to find they gave us the wrong room, not the suite we ordered. Walked across the resort because no one answers the phone and the AI that they use to “assist” you is a joke. I booked via hotels (dot) com. The same lady who checked me in blamed it on Hotels and the “systems”. This is absolute bs because I am sure they gave our suite away. We negotiated a rate to stay in our current room as we were not moving all our stuff. We will see what happens upon checkout (hopes are not high). Our room has multiple light switches that don’t work, the sliding door to the toilet is jammed in the wall, the shower faucet handle feels like it will fall off. The room view of the vineyard is beautiful though."